Our contact support hours are Monday - Friday, 9AM - 5PM PST.
We typically respond in less than 24 hrs. Weekend inquiries are responded by Tuesday at the latest.
For speedier resolution, please use our Contact Us Form.
You can also email us at meds@hellocake.com.
When filling out our contact form, please make sure to enter the email address you used when you completed your order and fill out completely.
For non-emergency medical questions, you can always message your physician in the "Message your doctor" section of your Cake Meds dashboard as highlighted below. Please note doctors are unable to answer questions regrading your account, orders, etc.
If your experiencing a medical emergency, please call 9-1-1.